Shipping policy

Shipping Policy

1. Order Processing

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • For customized products, processing times may vary depending on the complexity of the customization. Please refer to the product page for specific processing times.

2. Shipping Rates and Delivery Times

  • Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to accommodate different delivery needs.
  • Estimated delivery times are based on your location and the shipping method selected. Please note that these are estimates and actual delivery times may vary.
    • Standard Shipping: Typically 5-7 business days.
    • Express Shipping: Typically 2-3 business days.
    • Overnight Shipping: Next business day delivery (available in select locations).

3. International Shipping

  • We offer international shipping to many countries. International shipping rates and delivery times will be calculated at checkout.
  • Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking portal.

5. Shipping Delays

  • While we strive to deliver your order within the estimated timeframes, delays can occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing. Verveet is not responsible for delays caused by the shipping carrier or customs.

6. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately at hello@verveet.com. We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

  • Please ensure that all shipping information is correct at the time of placing your order. Verveet is not responsible for packages delivered to an incorrect address provided by the customer. If you realize there’s an error in your shipping information, please contact us immediately.

8. Contact Us

  • If you have any questions or concerns about our shipping policy, please contact our customer service team at hello@verveet.com .